Timetables are maintained on the member management system with accurate information about ability groups and costs.
We have holiday courses that can be found on our website and social media.
The lesson layout and initial set up feel both welcoming and representative of our brand.
The equipment being used is child friendly, in good condition and relevant to the session being delivered / age of the children attending the session.
Staff are appropriately qualified and hold DBS clearance.
Swim Academy staff introduces themselves to all children at the beginning of each session.
Swim Academy members of staff interact well with parents at parent’s evenings.
The session is adapted when required to ensure every child is engaged and having a great time.
The correct ratios are followed for the sessions.
We always adhere to our product offering and execute it without variation, delivering expertise and excellent service.
We promote all the benefits to our members and ensure they are aware of any policies relating to bookings, cancellations etc.
A full term programme of Swim Academy activities is always on offer, it includes a good mix of lesson activities that relate to the swimming lesson stages
Term Progress reports & parents evenings support the scheme.
Walls and surfaces are suitable for the intended purpose, clear and free from visible ingrained staining, dirt or posters / wall art.
Equipment not in use is stored securely.
All equipment is in good condition and safe to use.